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Case Note

Case Notes & Commentary
ODPC & High Court, Kenya
One ruling, digested on its own — the facts, the holding, and the practice point
[2026] KEHC 4944

A recycled phone number doesn't make the new owner a data subject of the old customer's data

Taifa DT Sacco Society Limited v Otieno

Appeal allowed Case Note Data Protection · Administrative Law
By the Editorial Board, Muchangi Patrick & Co. Advocates

A man who had never joined a SACCO kept receiving its credit and debit alerts after inheriting a recycled mobile number from an existing member. The ODPC ordered KES 250,000 in compensation for the SACCO's failure to stop the messages fast enough. The High Court reversed entirely: the complainant was not a data subject in respect of that number because no data of his was ever processed — only the original member's — and a month's delay in verifying a number reassignment the telco carried out without the SACCO's knowledge was reasonable, not a breach. The Court was blunt that the Act "should not be used as a cash cow," warning against turning number-recycling inconvenience into a compensation industry.

Practice pointThe person receiving unwanted messages is not automatically the "data subject" if no data about them was actually processed — and reasonable verification time before switching off a communication channel is a valid defence.
Cite this page: Muchangi Patrick & Co. Advocates, "A recycled phone number doesn't make the new owner a data subject of the old customer's data: Taifa DT Sacco Society Limited v Otieno" (dataprivacyadvocates.co.ke, 2026) <https://dataprivacyadvocates.co.ke/case-taifa-dt-sacco-society-limited-v-otieno.html>.
How this touches a live ODPC matter

Whether you are defending a complaint, appealing a determination, or bringing a privacy claim of your own, the forum you choose and the procedural record you build early usually decide the outcome.

Muchangi Patrick & Co. Advocates represents complainants and respondents before the Office of the Data Protection Commissioner and on appeal, judicial review and constitutional petition before the High Court.

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